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Terms & Conditions

Bookings

 

We would advise in the first instance that all bookings are provisional until confirmed by Longbow Bars & Restaurants Ltd. We are unable to accept more than the maximum number of people shown in the letting particulars for each property. If after completing the booking you wish to change the size of your party, you should advise us prior to your arrival. Access to the properties is from 3.00pm on the day of arrival, with vacation by 11.00am on your day of departure; ensuring you have removed all belongings from the property. Keys for the property are available through the reception, unless otherwise notified.

 

Payments

 

A deposit of the first night’s stay is payable to secure the booking. The balance is due on departure.

 

Value added tax

 

VAT is included in the quoted price for your stay at the rate applicable at the time of printing. Our confirmation of booking is not a VAT invoice.

 

Bedroom cancellations

 

Cancellations must be received in writing. If you have paid a deposit, this will be refunded in the case of a cancellation. Reservations cancelled within 48 hours of 15:00 for the date of arrival will be charged the full deposit.

 

We highly recommend that your own travel/holiday insurance is in place at the time of booking. In the case of a no-show, you will be charged the full amount of the stay unless you can provide a cancellation reference number. Group cancellations – Please see contract.

 

Arrival/occupation

 

Pets are no longer allowed within the Hotel bedrooms.

 

All purchases in the hotel must be signed for.

 

In accordance with the no-smoking legislation, The George – Hathersage, The Maynard – Grindleford and The Ashford Arms – Bakewell are smoke free premises and smoking is not permitted. Smoking in a room will incur an additional cleaning charge to render the room smoke free again.

 

Description

 

Whilst Longbow Bars & Restaurants makes every effort to ensure the accuracy of the property descriptions they are inevitably subjective and are for guidance only due to the unique identity of each room. Whilst Longbow Bars & Restaurants has taken all reasonable steps to ensure that the information contained in its brochures, websites, leaflets, advertisements and any other form of promotional material are accurate, Longbow Bars & Restaurants reserves the right to alter, substitute or withdraw any service, facility or amenity.

 

Liability

 

The Hotels will not be liable for the death or injury of any persons attending any function or for any losses, claims, demands, actions, proceedings, damages, costs or expenses or other liabilities by the Client in the exercise of the rights granted by the booking except where such death injury or loss is due to the Hotel’s negligence.

 

Corkage

 

Unless previously agreed in writing, the Client or guests may bring no wines, spirits or food into the hotel for consumption on the premises. This includes any such items which are given away as prizes. Anyone found in breach of these terms & conditions will be confiscated of such items and may be asked to leave the premises. The Hotels reserves the right to charge corkage to guests for consumption of such items, the value of which will be determined by the duty manager on the day and their discretion in this regard shall be absolute.

 

Loss or damage

 

The Client is responsible to the Hotel for any loss or damage caused to the Hotel by any act or neglect of the Client, subcontractor, employee or guests of the Client and shall pay the amount required to make good this damage. The Hotel is not responsible for any loss or damage to Client or their guest’s property.

 

Should any loss or damage come to light after the Clients and their guests have departed, the Hotel reserves the right to charge the Client’s credit/debit card and/or to send an invoice for the amount required to make good or remedy any such damage.

 

Clients property

 

The Hotel does not accept responsibility for any of the Clients belongings left at the Hotel. Every effort shall be made to store and log any lost property for up to 30 days following the guests’ departure, but any items unaccounted for are the owner’s responsibility, any returned items may incur a charge.

 

Changes by the hotel

 

Due to circumstances beyond the control of the Hotel it may be necessary to change or cancel your booking. Where the change is considered major, as decided by the Hotel, you will have the option to accept the change or receive a full refund of any monies paid. The Hotel is not responsible for any other costs, expenses or damages incurred by the Client as a result of the changes.

 

Longbow Bars & Restaurants 

 

The Hotel will not be liable for failure to comply with any terms and conditions of this agreement to the extent such compliance is prevented, hindered or delayed by any cause beyond its control including but not limited to fire, storm, explosion, flood, act of God, action of any Government or Government Agency, shortage of goods, strike or lock-out, failure of supply of electricity, water or gas, gas leakage or water leakage.

 

Health and safety

 

All Clients running functions are responsible, and must ensure full compliance with the Hotel’s Health and Safety policy, a copy of which is available on request. We reserve the right to refuse connection of water, gas/electricity to the Client’s equipment if we consider it unsafe or a hazard.

 

Jurisdiction

 

The validity, construction and performance of these terms and conditions shall be governed by English Law and any disputes shall be subject to the exclusive jurisdiction of the English Courts.

 

Third parties

 

The parties agree that these terms and conditions are not enforceable by any third party under the contracts (Rights of Third Parties Act 1999).

 

Variation

 

No variation to these terms and conditions shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

 

Entire agreement

 

These terms and conditions constitute the entire understanding and agreement between the parties and supersedes any previous agreements, promises, assurances, warranties, representations and undertakings between the Hotel and the Client whether written or oral, relating to the function.

 

Contracting company

 

Please be advised that the contracting company details are; Longbow Bars & Restaurants Limited.

 

Competitions

 

Over 18’s only (including winners’ guests).

 

Prize must be redeemed Monday – Saturday.

 

Prize can only be redeemed with a 24-hour advanced booking.

 

No cash alternative.

 

Cannot be used in conjunction with any other offer or promotion.

 

Must be redeemed within 6 months from the date of closing date.

 

January offer

 

Book a room in December 2023 for January 2024 and receive a complimentary bottle of Durello in your room on arrival

 

Only one bottle per booking even if more than one night stay

 

Not applicable on existing bookings

 

No cash alternative

 

Not to be used in conjunction with any other offer

 

30% off food Jan/Feb offer

 

Available Monday – Saturday

 

Valid from 12th January to 29th February 2024

 

Excludes Sundays

 

Excludes drinks, breakfast, children’s menu, sandwiches, nibbles, afternoon tea and set lunch menu

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